Elis Commitment to its customers: a nine-pronged action plan

To provide items which meet the customer's requirements, and to follow up on the customer's needs for additional services
To guarantee the consistency of items processed, and to maintain their quality over time
To deliver exact quantities, and to help the customer manage the flow of items delivered
To deliver clean items in good condition and with the required finishing standards
To ensure timely delivery of items with a courteous and positive attitude
To listen to the customer, to take initiative and to announce upcoming changes
To ensure a regular and personalized customer follow-up by setting up a dedicated and identified contact person
To pay attention to customer complaints, to react rapidly and to ensure implementation of corrective action
To provide a clear and exact invoice, to provide explanations and to ensure clear understanding

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Actelis